PORTFOLIO
This portfolio is an overview of projects intended to provide an example of the multiple methodologies I which I am fluent. These projects were completed under NDA; out of respect for this agreement, identifying details have been removed leaving an overview of the project, research goals, methods used, and general summary of findings. Please reach out to me for more detailed work samples: meghan.urisko@gmail.com
Evaluative Methods
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Usability Testing
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Stake holders:
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Core Team:
Product owner
Project Manager
Dedicated Designer
Technical Feasibility Advisor
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Additional Stakeholders:
High value product so representation from about 20 additional team existed to comment on issues and answer area specific questions, including ADA, Design, and Legal reviewers.
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Ask:
Evaluate the usability of multi-workflow process before it goes into production.
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Recommendation:
Multi-round usability testing.
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Sample Size:
40 over 4 rounds of testing
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Tools:
InVision Prototype, Microsoft Teams, AirTable
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Evaluation Metrics:
Task Success Score
System Usability Score
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Results:
The work flows were broken up to three rounds of testing and one round of end-to-end testing. Overall process flow concerns were addressed in each round of testing, while the visuals could be iterated in each design as they were part of a design-system and reappeared throughout the system. The end-to-end test evaluated the redesigns, allowing for a further iteration opportunity before hand-off to production.
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Card Sort
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Stake holders:
Product Owner
Project Manager
Subject Matter Experts (2)
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Ask:
A desire to add the ability for users to control how they get specific notification types at the granular level. Product wants to understand if the current information architecture allowed users to navigate to the notification whose delivery mode they want to modify or if substantial changes need to be planned for in building this feature.
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Recommendation:
Closed card sort - evaluate how well the current system is performing and which notifications members struggle to locate.
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Sample Size: 50
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Tools: Optimal Workshop, Excel
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Evaluation Metric:
Success Percentage of Correctly Matching a Notification to its Category
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Results: There were specific category names that members struggled to understand. New name suggestions as well as easy reorganization suggestions for IA were made. Product team can take these findings back to their dev team, and determine the scope for making these changes, and build this work into their budget ask.
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Exploratory Methods
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Participatory Design
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Stake holders:
Product owner
UX Lead
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Ask:
Understand value and pain points in underutilized feature to prepare for feature redesign.
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Recommendation:
Co-visioning session - 2 groups of 10 potential users meet for discussion of this feature focusing on : is is valuable, how it could help them, and what (if any) functionalities could be added to make it more useful.
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Sample Size:
20
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Tools:
White board, sticky notes, sample scenarios, audio recordings, Miro
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Results:
Feedback was gathered affirming the value of this feature and developing two distinct uses for it. For each use-type, we were able to gather the functionalities that would best support that need. This allowed design to begin approaching two use-type based visual approaches based on the information gathered in the sessions, while needs could be brought to technical advisors for cost estimates to develop the features needed to create user value for this feature.
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Ethnographic Field Study
Stake holders:
Program Manager
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Ask:
Find potential recipients for digital literacy grants for Detroit youth.
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Recommendation:
Work and network within the Detroit digital literacy realm to find out who is doing impactful work in this space.
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Sample Size:
Conducted over 30 informational interviews and spent over 150 hours volunteering with relevant organizations.
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Tools:
Notebooks, PowerPoints, Kumu, Whiteboards
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Results:
Over $400K in grants given to Detroit non-profit organizations to support youth digital literacy education, the highest amount of the 10 cities receiving grants through this process. Process also created a detailed, up-to-date map of the organizations working in this space. The process received local and national news coverage, bringing further attention and opportunities to the programs whose work emerged as relevant to this important issue.